KeyWise
General Support
Questions about usage, settings, or product behavior.
Email contact@wiselyrise.inSupport Center
Help for KeyWise users
Need help with setup, lock access, backup, or Premium purchase? Reach us directly and include your device details for faster support.
Target response: within 5 work days
Bug Reports
For crashes, lock issues, and unexpected app behavior.
Email contact@wiselyrise.inStore and Billing
Purchase and restore questions for Google Play billing.
Open Play Store PageBefore contacting support
- Share app version, Android version, and phone model.
- Describe exact steps to reproduce the issue.
- Add screenshot or screen recording when possible.
- For lock problems, mention whether you use PIN and whether recovery code is available.
Frequently asked questions
Can I use KeyWise on multiple devices?
KeyWise does not provide cloud sync in current production builds. You can move data manually by creating an encrypted local backup file and importing it on another device.
Does KeyWise work offline?
Yes. Vault operations are local-first and available offline. Some optional checks, such as update checks or breach checks, may use network access when enabled.
Is Premium a subscription?
No. Premium is a one-time purchase that increases vault and credential limits. It is not a monthly or yearly subscription.
What if I forget my lock credential?
Use your recovery path if configured. If both lock credential and recovery options are unavailable, vault recovery may not be possible by design.
How do refunds work?
In-app purchase refunds follow Google Play policies and your Google account purchase terms.
Security note: never share full credential values by email. If needed, share only redacted screenshots and steps.
Current product scope reminder
KeyWise current production builds are local-first. They do not include cloud sync, Google Drive sync, family sharing, or member invite features.