ClinicWise Privacy Policy

1. Scope

This policy explains how ClinicWise handles personal data when clinic staff use the app and when patients interact through supported communication channels.

2. Data We Process

• Clinic account and staff identity data (name, email, role, clinic membership status).
• Patient registration and continuity data (MRN, name, phone, demographics, visit history).
• Operational queue data (token status, wait estimates, practitioner/location context).
• Communication metadata (delivery events, template/session classification, audit metadata).

3. Why We Process Data

• Operate clinic registration, queue, consultation, and follow-up workflows.
• Provide secure patient communication such as queue updates and prescription links.
• Maintain authorization controls, auditability, and system reliability.

4. Identity and Access Controls

• Clinic data is logically tenant-scoped.
• Staff access is controlled through clinic membership status and role-based permissions.
• Sensitive actions are expected to run via backend-authorized operations.

5. Communication and WhatsApp

• ClinicWise treats phone numbers as communication identifiers, not unique patient identity.
• Shared phone numbers are handled with safe disambiguation.
• Full clinical records are not intended to be sent directly in chat; secure scoped links are preferred.

6. Security Measures

• Authentication and authorization checks.
• Audit logs for privileged and identity-sensitive actions.
• Controlled access policies and backend validation for critical operations.

7. Retention and Deletion

Data retention is driven by clinic operations, legal obligations, and policy controls. Clinics should define and apply retention periods for patient records, communications, and audit logs.

8. Your Rights and Requests

For access, correction, export, or deletion requests, contact the clinic you interacted with first, or email the platform team at admin@wiselyrise.in.

9. Contact

Email: admin@wiselyrise.in

Website: https://wiselyrise.in/clinicwise